Privacy Policy

How we collect, use, and protect your personal data when you book and rent with Walcars.

WALCARS LIMITED

Self-Drive Car Rental Services

Effective Date: August 1, 2026

Last Updated: NIL

1. Introduction

Walcars Limited ("we," "us," or "our") is a self-drive car rental company registered in the Federal Republic of Nigeria, operating under registration number [RC 9270233]. We provide self-drive vehicle rentals, meaning the renter (not our staff) operates the vehicle for the duration of the rental, through our website, mobile application, and rental locations (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Services.

2. Information We Collect

Information You Provide Directly

Identity information: full name, date of birth, Driver's License, National Identification Number (NIN), international passport and proof of address
Driving credentials: driver's licence number, class, issuing state, and expiry date; international driving permit details for foreign renters
Contact information: residential address, phone number, email address
Payment information: card details, bank transfer details, or mobile money information (processed via secure third-party payment processors); billing address
Reservation details: pickup/drop-off locations, rental dates, vehicle preferences, additional authorised drivers
Guarantor/referee details, where required for self-drive eligibility
Communications: information shared when contacting customer support, submitting feedback, or completing surveys

Information Collected Automatically

Vehicle telematics and GPS data: real-time location, mileage, speed, geofencing alerts, fuel level, and diagnostic data from vehicles fitted with tracking devices
Device and usage data: IP address, browser type, device identifiers, app usage patterns, and log data
Cookies and similar tracking technologies used on our website and app (see Section 9)

Information from Third Parties

Verification services: driver's licence validation via the Federal Road Safety Corps (FRSC) or equivalent authority, and identity verification via NIMC (NIN verification)
Payment processors and mobile money providers: transaction confirmation and fraud-prevention data
Insurance partners: policy verification, where applicable
Credit or risk-assessment agencies, where used to assess rental eligibility
Referral or booking partners, if you book through a third-party platform or travel aggregator

3. How We Use Your Information

We use the information we collect to:

Process reservations, self-drive rentals, and payments (including in Naira and other supported currencies)
Verify driver eligibility, identity, and driving history before releasing a vehicle
Support roadside assistance and locate vehicles in cases of breakdown, accident, theft, or non-return
Communicate with you about your reservation, account, or support requests
Improve our vehicles, website, app, and overall service quality
Detect and prevent fraud, unauthorised use, or breaches of the rental agreement
Comply with legal, tax, insurance, and regulatory obligations, and respond to lawful requests from Nigerian or foreign authorities
Send promotional communications where permitted; you may opt out at any time

4. Self-Drive Vehicle Tracking and Telematics

Because our vehicles are rented on a self-drive basis, the renter is solely responsible for the operation of the vehicle during the rental period. To support safety, recovery, and billing accuracy, our vehicles are fitted with GPS and telematics devices that may collect location, speed, and usage data. This data is used to:

Provide roadside assistance and respond to breakdowns or emergencies
Recover stolen, missing, or unreturned vehicles
Monitor mileage, fuel usage, and geofence compliance (e.g., restrictions on interstate or cross-border travel) in line with the rental agreement
Investigate accidents, damage claims, traffic offences, or misuse of the vehicle

Telematics data may be retained for a limited period after the rental ends, primarily to resolve billing disputes, damage claims, or regulatory enquiries.

5. How We Share Your Information

We do not sell your personal information. However, we may share it with:

Service providers: payment processors, insurance partners, roadside assistance providers, IT and cloud hosting providers
Verification bodies: FRSC, NIMC, or other relevant Nigerian regulatory and licensing authorities
Law enforcement or government authorities: where required by Nigerian law, court order, or to protect against theft, fraud, or safety threats
Business partners: if you booked through a third-party platform, information necessary to fulfil the reservation
Corporate transactions: in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including:

The duration of your rental agreement plus a reasonable period for billing, dispute resolution, or legal claims
As required under Nigerian tax, insurance, and corporate record-keeping laws, and any applicable foreign regulations where relevant

After this period, information is securely deleted or anonymised.

7. Your Privacy Rights

Under the NDPA and, where applicable, other data protection laws such as the GDPR, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal retention requirements
Object to or restrict certain processing activities
Request a copy of your data in a portable format
Withdraw consent for marketing communications, or for optional processing, at any time
Lodge a complaint with the Nigeria Data Protection Commission (NDPC), or your local data protection authority if you are outside Nigeria

To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before processing your request.

8. International Users

While we are a Nigerian company primarily serving renters within Nigeria, our website may be accessed globally. If you access our Services from outside Nigeria, your information will still be processed in accordance with Nigerian laws (NDPA/NDPR), and we apply additional safeguards consistent with international frameworks such as the GDPR where relevant, including honouring applicable cross-border data transfer requirements.

9. Cookies and Tracking Technologies

Our website and app use cookies and similar technologies to:

Remember your preferences and login details
Analyse site traffic and usage patterns
Deliver relevant advertising, where applicable

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling cookies may affect certain site functionality.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption of payment and identity data, restricted access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Cross-Border Data Transfers

Where your information is transferred outside Nigeria (for example, to cloud hosting providers), we ensure such transfers comply with NDPA requirements on cross-border data transfer, including adequacy assessments or contractual safeguards such as standard contractual clauses, consistent with global best practice.

12. Children's Privacy

Our Services are not directed to individuals under the age of 18, and self-drive rentals are only available to renters who meet the minimum age and licensing requirements stated in our rental agreement. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern, please contact:

Walcars Limited

Address: 3 Taiwo street Magboro, Ogun State

Email: walcarsinc@gmail.com

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements, whether under Nigerian law or in response to international standards. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our Services after changes take effect constitutes acceptance of the updated policy.